Frequently Asked Questions

Are Colossal Carbon steering wheels made to order?
Yes. Most steering wheels are custom-built to your selected specifications. Typical production time is approximately 3–4 weeks before shipping. Complex configurations may require additional time.

Does the steering wheel include an airbag?
Airbags are not included unless specifically stated in the product listing. In most cases, your factory airbag, buttons, trim, wiring, and other original components must be transferred to the new steering wheel.

Will my factory steering-wheel controls still work?
Our steering wheels are designed to retain compatible factory controls when the original components are transferred and installed correctly. Certain features—including heating, vibration, driver-assistance functions, and specialty electronics—may not be retained unless specifically listed in the product description.

Do you recommend professional installation?
Yes. We strongly recommend installation by a qualified automotive professional. Colossal Carbon is not responsible for damage, warning lights, electrical problems, airbag issues, or other problems caused by improper installation.

How do I confirm that a product fits my vehicle?
Review the vehicle make, model, year, trim, and photographs shown in the listing. Some vehicles use different steering wheels or components within the same model year. Contact us before ordering if you are uncertain about compatibility.

Can I change or cancel a custom order?
Contact us immediately if you need to request a change or cancellation. Once production has started, custom orders generally cannot be changed or cancelled. Approved cancellations may be subject to costs already incurred.

How long does shipping take?
Shipping time begins after production is completed. Tracking information will be emailed when the order ships. Carrier delays, severe weather, customs processing, and other circumstances outside our control may affect delivery times.

How are oversized hoods and wings shipped?
Oversized products are shipped by freight within the contiguous 48 United States. Flat freight shipping is $299 for hoods and $249 for wings unless otherwise stated at checkout. Additional charges or separate arrangements may be required for destinations outside this service area.

What should I do when a freight shipment arrives?
Inspect the packaging and product carefully before accepting delivery. Photograph any visible damage and note it on the carrier’s delivery receipt. Contact Colossal Carbon immediately if the shipment arrives damaged.

What is your warranty?
Colossal Carbon provides a one-year limited warranty against manufacturing defects in materials and workmanship. Normal wear and tear, upholstery wear, cosmetic damage, misuse, modifications, accidents, improper installation, and installation-related damage are excluded. Please review our Warranty page for complete details.

What is your return policy?                                                                                                   Custom and made-to-order products may have return restrictions. Products must meet the conditions stated in our Refund Policy. Contact us before returning anything because unauthorized returns may not be accepted.

How can I contact Colossal Carbon?
Use the Contact Us page and include your order number, vehicle information, and a clear description of your question or concern. Photographs or videos may be requested when evaluating fitment, damage, or warranty claims